Payment page did not open
Allow popups for the Energy domain, then select Continue to payment again.
The payment page returned to Energy
This is expected. The payment tab can close automatically. Return to the original tab, which waits for server confirmation and refreshes the balance.
Balance did not change
- Keep the original tab open for a short time.
- Close the top-up window and reopen it to refresh the current balance.
- Reload Energy once.
- Confirm the provider marked the payment successful.
- Do not repeat the charge until its result is known.
Payment failed
Follow the message on the hosted provider page. Energy cannot approve or record an unconfirmed card payment from the browser alone.